Every management company works some version of "dedicated point of contact" into the sales pitch. Whether it means anything depends on who the company is actually staffed with. At Synergistic Community Association Management, that means one local Community Association Manager (CAM) is assigned to your Homeowners Association (HOA) or Condominium Owners Association (COA), not a rotating desk. That CAM is the person the board works with when the clubhouse roof leaks, a vendor stops answering emails, or a homeowner disputes a violation notice, and the Midwestern work ethic behind same-day...